Overview
At Dhanvantari, we aim to provide a smooth and reliable shopping experience. Please read our policy carefully before placing an order.
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Shipping Policy
Orders are processed and dispatched within 48 hours of being placed.
Delivery time is typically 3–5 business days, depending on the logistics partner and delivery location.
FREE Shipping is available on all orders above ₹499 (subject to change based on promotions).
Cash on Delivery (COD) is available at an additional charge, which is collected by the logistics partner for COD processing.
Shipping & Delivery Time Frame
Order Processing Time: Within 48 hours
Standard Delivery: 3–5 business days after dispatch
Remote areas may require an additional 1–3 days
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Order Cancellation Policy
Orders may be cancelled within 6 hours of placing the order.
Once the order has been dispatched from our hub, cancellation is no longer possible.
Cancellation Charges
Before shipping:
Refund is issued after deducting a 5% transaction fee.
After the order is processed for shipping (but not yet shipped):
A 10% processing charge applies, and if shipping fees were already incurred by Dhanvantari, they will also be deducted.
After the order has shipped:
Refund is processed only after deducting the forward shipping and return shipping charges.
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Returns & Replacements
You may request a return or replacement only if the product received is damaged, defective, or has damaged outer packaging.
Items purchased during SALE or promotional discounts are not eligible for returns or refunds.
Damages and Issues
Please inspect your order at delivery and contact us immediately if:
The item is damaged
You received a defective product
You received the wrong item
Contact: information.dhanvantari@gmail.com
This allows us to evaluate the issue and resolve it quickly.
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Replacement Policy
Replacement Request Time Frame
Replacement requests must be raised within 4 working days from the date of delivery.
Replacement Delivery Time Frame
Once the replacement is approved, the replacement product will be delivered within 5–7 business days depending on logistics.
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Refund Policy
Only damaged or defective products are eligible for refunds.
Return requests must be raised within 4 working days from the date of delivery.
Refund is initiated once we receive and inspect the returned item.
Refund Processing Time Frame
Refund will be credited to the original payment method within 7–15 working days, depending on your bank or payment provider